So question: when you have to rate something that doesn’t apply, do you give it a 5 or 3 star? eBay always asks me to rate seller communication, which is almost never relevant. They mark it as posted, and that’s generally the extent of the “communication”. I have been marking that as 3 stars, but I was thinking, that probably brings down their averages, right? I’d be annoyed if my feedback rate went from 100 to 99.97% because someone thought something was irrelevant.
Seems like a bit of a disconnect between how I issue ratings and how I take ratings into account. All this online review stuff seems to have skewed the bare minimum rating from a 3. i.e I probably wouldn’t consider a shop or seller that’s only rated 3 stars, even though in my mind, 3 stars means neutral, when it comes to reviews, 3 stars seems bad
This is why I just don’t trust star reviews - it’s not only just because of fake/paid responses. There’s a whole science about this sort of dissonance in perception when it comes to rating reviews etc. It happens to everybody - my personal description for it is questionnaire bias. I’ve never had a questionnaire or a rating review where my actual opinions and experiences were accurately reflected in the questions/ratings. My advice fwiw is just not to stress over it. Everyone has a different take on what ‘excellent’ means to them. For some it might be that delivery on the day specified is enough for that rating - some might consider that just normal and ‘excellent’ might consist of much more than that like good and timely service on a return/refund as well.
To get points for the team in the fitness challenge I’m doing, they asked us to leave a review. Now of course people are going to leave five star reviews to kiss the butts of the owners, and so they’re not looked down upon by people in the gym.
But they could also just be enjoying their experience and felt compelled to share.
5 stars. That’s the default.
The logic to US companies is backwards to us. We think of it as earning your stars. And yeah, 3 is kinda average. Not bad, not great.
They think of it as 5 stars is normal. Perfect every time. You lose points for imperfections.
Example: An Uber driver would lose their job at around 4.1 average rating. So after your trip, you can say 5 stars (normal) or anything else (fire this driver).
It’s stupid, and completely ruins the point of a rating scale. Plus, it’s also not really compatible with Australian culture. We would think 4 stars is good. 3 stars is ok.
@Nath@Baku
An eloquent and insightful explanation of Aussie culture there. Five stars is probably wanky overkill. Four stars sounds expensive. Three stars is normal. Two stars getting a bit bogan. One star quite feral.
@stepchook@Nath@Baku yes this is infuriating in many of the sharing/gig economy areas, and it’s definitely Aussie culture but also many others, US is actually the cultural outlier here.
To the point that I basically will never allow French people in Airbnb because they ALWAYS rate low.
I always had this problem with peer rated assignments. Other people were rating absolutely everything 9/10 and I was giving honest 7 for good but nothing special. I looked mean, and thought them incapable of critical thinking…
So question: when you have to rate something that doesn’t apply, do you give it a 5 or 3 star? eBay always asks me to rate seller communication, which is almost never relevant. They mark it as posted, and that’s generally the extent of the “communication”. I have been marking that as 3 stars, but I was thinking, that probably brings down their averages, right? I’d be annoyed if my feedback rate went from 100 to 99.97% because someone thought something was irrelevant.
Seems like a bit of a disconnect between how I issue ratings and how I take ratings into account. All this online review stuff seems to have skewed the bare minimum rating from a 3. i.e I probably wouldn’t consider a shop or seller that’s only rated 3 stars, even though in my mind, 3 stars means neutral, when it comes to reviews, 3 stars seems bad
This is why I just don’t trust star reviews - it’s not only just because of fake/paid responses. There’s a whole science about this sort of dissonance in perception when it comes to rating reviews etc. It happens to everybody - my personal description for it is questionnaire bias. I’ve never had a questionnaire or a rating review where my actual opinions and experiences were accurately reflected in the questions/ratings. My advice fwiw is just not to stress over it. Everyone has a different take on what ‘excellent’ means to them. For some it might be that delivery on the day specified is enough for that rating - some might consider that just normal and ‘excellent’ might consist of much more than that like good and timely service on a return/refund as well.
To get points for the team in the fitness challenge I’m doing, they asked us to leave a review. Now of course people are going to leave five star reviews to kiss the butts of the owners, and so they’re not looked down upon by people in the gym.
But they could also just be enjoying their experience and felt compelled to share.
5 stars. That’s the default.
The logic to US companies is backwards to us. We think of it as earning your stars. And yeah, 3 is kinda average. Not bad, not great.
They think of it as 5 stars is normal. Perfect every time. You lose points for imperfections.
Example: An Uber driver would lose their job at around 4.1 average rating. So after your trip, you can say 5 stars (normal) or anything else (fire this driver).
It’s stupid, and completely ruins the point of a rating scale. Plus, it’s also not really compatible with Australian culture. We would think 4 stars is good. 3 stars is ok.
@Nath @Baku
An eloquent and insightful explanation of Aussie culture there. Five stars is probably wanky overkill. Four stars sounds expensive. Three stars is normal. Two stars getting a bit bogan. One star quite feral.
@stepchook @Nath @Baku yes this is infuriating in many of the sharing/gig economy areas, and it’s definitely Aussie culture but also many others, US is actually the cultural outlier here.
To the point that I basically will never allow French people in Airbnb because they ALWAYS rate low.
I always had this problem with peer rated assignments. Other people were rating absolutely everything 9/10 and I was giving honest 7 for good but nothing special. I looked mean, and thought them incapable of critical thinking…
I don’t bother with ebay or amazon ratings, it’s fake
but personal stuff, I choose what I read or watch very carefully so very often it really is excellent
quizzes, I’m older and I have thought through nearly everything so I’m definite on a lot of things, for instance I’m adamant on tolerance