If you have applecare and need a repair dont stuff around with apple stores just go to mymac in the city. Apple and I have been playing “is it cracked enough yet?” for months! Mymac were like “its damaged. its your care plan, lets fix it!” no debate no arguing nothing. Heaps better!
I like Samsungs approach best. No questions asked phone ususally back from repair within 24 hours.
Apple complaining their insurance company is being difficult doesnt fly with me. I purchase apple care FROM apple. Imagine having the nerve to tell your boss its really chat GPTs fault you stuffed up, not your own.
yeah hard no on no physical stores for google. Hard no on the prices they are charging for non flagship specs as well.
Apple are bad for setting the cost so high, samsung are shitty for following suite, google are out of their minds for trying to match.
I had to return my old Pixel phone, and while there was no store, the process was as seamless as Google could make it. They were pretty good about the fact that the phone was 2 years old when I ran into issues (I forget now what was wrong with it). It sucked that I had to use an old phone for a week, but they shipped me out a refurbished phone that was indistinguishable from brand-new to my experience.
I’d have preferred the ability to walk into a store and have my own phone repaired/returned to me inside a day. But I felt looked after with the service they were able to provide.
If you have applecare and need a repair dont stuff around with apple stores just go to mymac in the city. Apple and I have been playing “is it cracked enough yet?” for months! Mymac were like “its damaged. its your care plan, lets fix it!” no debate no arguing nothing. Heaps better!
They’ll just bill Apple as a replacement and provide ‘evidence’ if asked.
I tried claiming something from Google on warranty, ended up going to JB and they swapped is straight away.
My original purchase was from the Google store.
I like Samsungs approach best. No questions asked phone ususally back from repair within 24 hours.
Apple complaining their insurance company is being difficult doesnt fly with me. I purchase apple care FROM apple. Imagine having the nerve to tell your boss its really chat GPTs fault you stuffed up, not your own.
Another reason I’m not huge in Apple products.
Google too, but no physical stores to complain to.
yeah hard no on no physical stores for google. Hard no on the prices they are charging for non flagship specs as well. Apple are bad for setting the cost so high, samsung are shitty for following suite, google are out of their minds for trying to match.
I had to return my old Pixel phone, and while there was no store, the process was as seamless as Google could make it. They were pretty good about the fact that the phone was 2 years old when I ran into issues (I forget now what was wrong with it). It sucked that I had to use an old phone for a week, but they shipped me out a refurbished phone that was indistinguishable from brand-new to my experience.
I’d have preferred the ability to walk into a store and have my own phone repaired/returned to me inside a day. But I felt looked after with the service they were able to provide.
I tried getting pixel buds replaced about 18 months after purchase. One simply died.
Was given the runaround on the phone for a bit, got fed up and rang my local JB.
Went in and they organised everything in less than 30 minutes.
Called me the next day to come and pick up a new pair. Apparently once Google accepted their return they can issue a replacement from their stock.