Customer: I was going camping and we found the security tags on these clothes, but we lost the receipt.

Me: sorry, I can’t take it off without a proof of purchase. I know it’s frustrating.

Customer gets aggro

Customer: you don’t sound very sympathetic, I can tell from your voice

Me: sorry if it came across that way, it wasn’t my intention to come across like that

Customer: says nothing your team should be doing a better job and looking out for the tags

Me: I’m sorry about that. it’s not even my fault Everyone who gets the security tags taken off needs a proof of purchase.

Her: what, you think I’m stealing?

Customer eventually shows a couple of bank transaction and I just take them off.

I’m just questioning if my tone of voice is shitty and not sympathetic enough. I asked a colleague, and she said I’m impossible to get mad at. So maybe the customer took it the wrong way.

Now I brush it off and serve more customers. Yay.