One hour on hold to get through to my water provider. The reviews online are hilarious, most of them complaining about hold times and bad customer service. Yet it doesn’t look like anything’s changed to improve that. Just make the customers wait, it’s not like they can change water provider if they’re not happy with the service.
Edit - start of the call said 25 minute wait for call to be answered, it’s now been 1.5 hours on hold. What a joke.
Get this, they answered the call after 1hr45m and said the lines were closed! I had to leave a message for a call back. Let’s see if they actually call back (chances are low).
Wow okay that’s stupid af. At the places I worked at if there were people in queue after closing time, we’d close the queue to new calls but have to stay back to clear the people still waiting.
I imagine the water company doesn’t want to pay their staff overtime 🙄🙄
One hour on hold to get through to my water provider. The reviews online are hilarious, most of them complaining about hold times and bad customer service. Yet it doesn’t look like anything’s changed to improve that. Just make the customers wait, it’s not like they can change water provider if they’re not happy with the service.
Edit - start of the call said 25 minute wait for call to be answered, it’s now been 1.5 hours on hold. What a joke.
Rumour has it, Tone212_ is still on hold at this very moment.
Get this, they answered the call after 1hr45m and said the lines were closed! I had to leave a message for a call back. Let’s see if they actually call back (chances are low).
Wow okay that’s stupid af. At the places I worked at if there were people in queue after closing time, we’d close the queue to new calls but have to stay back to clear the people still waiting.
I imagine the water company doesn’t want to pay their staff overtime 🙄🙄