This may not be that far from the truth. Given that it happened at a time where planned outages are generally scheduled, it’s probably from rolling out some sort of intentional change. Whether that’s a configuration change, or a firmware update of some sort, it was likely done on purpose at 3am.
Then when it inevitably broke everything as it took effect, the rollback plan failed. And yeah - it’s 4am and neither Bruce or Keith are in the office to fix it. The hilarious part is both Bruce and Keith almost definitely have Optus for all their contact details (Internet, mobile, landline) and the poor person managing the change couldn’t wake them up.
This may not be that far from the truth. Given that it happened at a time where planned outages are generally scheduled, it’s probably from rolling out some sort of intentional change. Whether that’s a configuration change, or a firmware update of some sort, it was likely done on purpose at 3am.
Then when it inevitably broke everything as it took effect, the rollback plan failed. And yeah - it’s 4am and neither Bruce or Keith are in the office to fix it. The hilarious part is both Bruce and Keith almost definitely have Optus for all their contact details (Internet, mobile, landline) and the poor person managing the change couldn’t wake them up.