It worked in this case. But it was so weird with this laptop, it wasn’t picking up any wifi networks. They had an ancient laptop at home as well and that one was connected to the wifi there. I was even able to connect the printer to the wifi via WPS. This laptop was picking up nothing. I was ready to drive down to the nearest Jaycar and pick up an ethernet cable.
I think I assume to much of a tech competence baseline in these sessions. At first I was worried they wouldn’t be able to login to the laptop because they bought it a while ago specifically to scan photos and hadn’t touched it in years. I should ask people to have their diaries with their passwords handy, make sure they can login to the devices and accounts they want to work on, and I should bring a couple of common cables just to make sure as well.
That’s what’s so weird. This laptop isn’t ancient but it couldn’t find anything. The older laptop looked like it was from 2009 and was connected to the internet
It was out of the box Windows 10. It seemed like a mid-tier laptop for the time, I can’t remember brand. These people probably just go to JB Hi-Fi and buy a $500 laptop when they’re on sale so I haven’t seen anything too exotic in my support sessions so far
It worked in this case. But it was so weird with this laptop, it wasn’t picking up any wifi networks. They had an ancient laptop at home as well and that one was connected to the wifi there. I was even able to connect the printer to the wifi via WPS. This laptop was picking up nothing. I was ready to drive down to the nearest Jaycar and pick up an ethernet cable.
I think I assume to much of a tech competence baseline in these sessions. At first I was worried they wouldn’t be able to login to the laptop because they bought it a while ago specifically to scan photos and hadn’t touched it in years. I should ask people to have their diaries with their passwords handy, make sure they can login to the devices and accounts they want to work on, and I should bring a couple of common cables just to make sure as well.
My older laptop stopped working with my WiFi at some point, I had to buy a wireless dongle to work with the newer wifi equipment.
That’s what’s so weird. This laptop isn’t ancient but it couldn’t find anything. The older laptop looked like it was from 2009 and was connected to the internet
what os on the non-ancient laptop? I’m guessing some proprietary wlan handler that windows is having a bargy with
It was out of the box Windows 10. It seemed like a mid-tier laptop for the time, I can’t remember brand. These people probably just go to JB Hi-Fi and buy a $500 laptop when they’re on sale so I haven’t seen anything too exotic in my support sessions so far