I pre-ordered a pair of Jennen shoes (elevator shoes, so I can be a big boy) from their online site (they no longer have the shopfront on Johnstone street) and got asked for a tip at the end. For basically changing a stock allocation assignment. I had a whinge on their contact forms, and they replied “the tip function is optional”.

2 years later I emailed again, saying “I haven’t bought a replacement pair of shoes, all because of the audacity to ask for a tip. I get that it’s optional, but so is a cashier going ‘hey give me that twenty from your wallet’, and when the customer goes ‘wtf??’ the cashier replies ‘oh lol it’s optional’. You may have thought ‘you know, a tip screen could give us free money! What’s the harm?’, and I guess this follow up email is proof of that harm. Don’t bring tipping culture here please!”

I get this reply a day later, and can confirm the tip function is now gone. Loverly! Whinging may be one thing, but persistent whinging made the difference.

  • Nougat@fedia.io
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    11 months ago

    Amazon would not have replied, …

    That’s because there’s no way to contact Amazon in the first place.

    • TrickDacy@lemmy.world
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      11 months ago

      …what?

      Amazon sucks for a lot of reasons but all you have to do is click a couple of links and you can chat with a rep. 90%+ of the times I’ve complained about anything, they give me a partial if not full refund.

      This is in America, if that matters. If they truly don’t have customer service in Australia, that’s insane.

    • Australis13@fedia.io
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      11 months ago

      Disagree. I have used the online chat function (am in Australia) and chatted with a rep a couple of times. In both cases they quickly solved my problem. I would prefer to buy elsewhere, but in some cases Amazon is the only way to get items from overseas and not have a massive hassle if they get damaged en route.