Aye, I agree.

I had some washing machine dramas a few weeks ago. I called some service people to get quotes, one was very aggressive with trying to book me in and lock me in to paying and the 2nd one was a very nice guy who told me the truth that it might not be worth my money to call him out for a problem that might not be a simple fix.

People like that are so rare and wish more people like the 2nd guy I called cared more about their customers.