Optus says "changes to routing information" after a "routine software upgrade" was behind last week's nationwide outage, affecting 10.2 million Australians and impacting 400,000 businesses.

So it turns out that the cause was indeed a rogue change they couldn’t roll back as we had been speculating.

Weird that whatever this issue is didn’t occur in their test environment before they deployed into Production. I wonder why that is.

  • No1
    11·
    7 months ago

    Change Manager who approved this is gonna be sweating bullets lol

    “Let’s take a look at the change request. Now, see here, this section for Contingencies and Rollback process? Why is it blank?”

    • zurohkiEnglish
      3·
      7 months ago

      I’m sure there was a rollback process, it just didn’t work.

      • MalReynolds@slrpnk.netEnglish
        11·
        7 months ago

        If you don’t test a restored backup, you don’t have a backup, same applies here.