"Thank you for providing and update on the status of my order, and context surrounding the delay.
I appreciate that you are a small business, I bought this item from you not just for my own needs but to support small businesses. However, I do not appreciate having paid in full for an item, receiving no update on the status of said item, and when inquiring about such, receiving a passive aggressive three-page trauma dump of the struggles of running a small business.
I understand you are not Amazon, however if you wish to keep providing the services you do, and gaining and retaining customers, I reccomend proof-reading your responses prior to sending them.
Your response to my reasonable question regarding the status of my order, after almost 2 weeks since I paid, is unwarranted and does not speak well for your customer service skills."
Then either end with a request for refund/cancel the order, or wait for the order.
"Thank you for providing and update on the status of my order, and context surrounding the delay.
I appreciate that you are a small business, I bought this item from you not just for my own needs but to support small businesses. However, I do not appreciate having paid in full for an item, receiving no update on the status of said item, and when inquiring about such, receiving a passive aggressive three-page trauma dump of the struggles of running a small business.
I understand you are not Amazon, however if you wish to keep providing the services you do, and gaining and retaining customers, I reccomend proof-reading your responses prior to sending them.
Your response to my reasonable question regarding the status of my order, after almost 2 weeks since I paid, is unwarranted and does not speak well for your customer service skills."
Then either end with a request for refund/cancel the order, or wait for the order.