We accept reports where people consider a business is doing something they shouldn’t. We use the reports to inform our education, compliance and enforcement work.

• When a business sells a product or service that doesn’t meet basic rights, known as consumer guarantees, it must offer the consumer a solution.
• Businesses must not tell consumers to take the problem to the manufacturer or importer.
• When a product has a major problem, consumers can choose between a refund or replacement.
• When a service has a major problem, consumers have a right to alter their agreement with the service provider.
• Businesses must fix a minor problem with a product or service by at least giving a free repair.