The last time I bought USD cash from the bank I walked in, spoke to the teller who hooked me up and I was out within maybe 4 minutes including them going to get the cash for me.
Today I was directed to take a seat as if I was there to apply for a home loan and nearly 50 minutes later was walked to a back ‘office’ and sat down like I was applying for a home loan, had to verify my email address, phone number and then verify via the mobile app that I was indeed sitting in front of someone at the bank, then re-state what I wanted. The guy went and got a single form for me to sign stating they’re giving me 4 x $20 and 2 x $10 notes, then quizzed me about what I do for a job and about my large savings account and what I’m saving up for, and I said no I’m not looking for a home loan right now, then he just walked me to the teller which I’d been sitting next to who had been there with no line in front of her for the entire time I was there and she sold me the cash. I very rarely complain but I complained and remained obviously angry that this was taking so long during my entire chat with the guy in his little office but he still felt it was a good idea to give me a little quiz rather than just sell me the fucking piddly $100 cash I came in for.
The last time I bought USD cash from the bank I walked in, spoke to the teller who hooked me up and I was out within maybe 4 minutes including them going to get the cash for me.
Today I was directed to take a seat as if I was there to apply for a home loan and nearly 50 minutes later was walked to a back ‘office’ and sat down like I was applying for a home loan, had to verify my email address, phone number and then verify via the mobile app that I was indeed sitting in front of someone at the bank, then re-state what I wanted. The guy went and got a single form for me to sign stating they’re giving me 4 x $20 and 2 x $10 notes, then quizzed me about what I do for a job and about my large savings account and what I’m saving up for, and I said no I’m not looking for a home loan right now, then he just walked me to the teller which I’d been sitting next to who had been there with no line in front of her for the entire time I was there and she sold me the cash. I very rarely complain but I complained and remained obviously angry that this was taking so long during my entire chat with the guy in his little office but he still felt it was a good idea to give me a little quiz rather than just sell me the fucking piddly $100 cash I came in for.
CommBank, you fucking SUCK now.