My usual canned opening line is ‘Hi I’m X and I’m inquiring about your Y?’ Or just ‘Hi, I’m after some Information/advice about Y’
So basically that greets them and gives a brief idea with an opening to ask what they can help you with more specifically, allowing you to go into more detail and explain the problem.
I wouldn’t say I was great with people or the phone but I sometimes do have to cold call or email a lot of organisations.
Edit: Oh unless this is about something like counselling. Then I guess just say ‘I need help and someone to talk to.’ And they will ask what with and you can give them an area of struggle, lay out a situation in dot points, or tell them what caused you to seek help etc. Something very basic gets them to ask further questions and gets the ball rolling
My usual canned opening line is ‘Hi I’m X and I’m inquiring about your Y?’ Or just ‘Hi, I’m after some Information/advice about Y’
So basically that greets them and gives a brief idea with an opening to ask what they can help you with more specifically, allowing you to go into more detail and explain the problem.
I wouldn’t say I was great with people or the phone but I sometimes do have to cold call or email a lot of organisations.
Edit: Oh unless this is about something like counselling. Then I guess just say ‘I need help and someone to talk to.’ And they will ask what with and you can give them an area of struggle, lay out a situation in dot points, or tell them what caused you to seek help etc. Something very basic gets them to ask further questions and gets the ball rolling