Dealing with a government welfare system for the first time in a while.
Last time there were still people you’d talk to who’d smooth over the process.
Now it’s all online and automated.
And holy fucking hellscape Batman.
They’ve just shipped the whole bureaucracy along with their own software bugs.
And as the welfare seeker you have to navigate all of the details and jargon (and bugs/broken links) without any assurance that anything is ok, hoping the money comes.
System too hard to use?
Working as intended.
Every time they get a new applicant through:
Exactly.
It’s designed to be feel punitive.
From the Pixar movie: The Incredibles
Gilbert Huph : I’m not happy, Bob. Not happy. Ask me why.
Bob : Okay. Why?
Gilbert Huph : Why what? Be specific, Bob.
Bob : Why are you unhappy?
Gilbert Huph : Your customers make me unhappy.
Bob : Why? Have you gotten complaints?
Gilbert Huph : Complaints I can handle. What I can’t handle is your customers’ inexplicable knowledge of Insuricare’s inner workings. They’re experts! Experts, Bob! Exploiting every loophole! Dodging every obstacle! They’re penetrating the bureaucracy!