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I suspect retailers have taken advantage of the “great reset” that the pandemic kinda was.
Jacked up prices, dramatically tightened returns policies in their favour, never brought back rainchecks, cut back customer service staff etc. etc.
I think you’re right. I haven’t looked closely at return policies but yeah I think it hurts because they were quite generous during the pandemic.
I remember ringing a Typo one time and their phone was dead so I rang another close to them and the girl was like yeah they haven’t paid their phone bill so the service is cut (because the shop’s been closed during shutdown) I’ve often wondered if some retailers just left it and never reconnected their phone