The standard rules are no refunds for games played more than 2 hrs. The first time you ask for a refund it’s handled by an automated system. Ask for a refund again, and an actual staff member will review. So just try again.
You might’ve gotten an automated denial due to exceeding the standard threshold for refund eligibility. Make another request until it gets human intervention.
They denied my refund. ¯\_(ツ)_/¯
The standard rules are no refunds for games played more than 2 hrs. The first time you ask for a refund it’s handled by an automated system. Ask for a refund again, and an actual staff member will review. So just try again.
They pinged me for owning it more than two weeks, so that’s fun.
This is also part of the default refund policy on steam too yeah. Less than 15 days and less than 2h of playtime.
I’m aware, I may have just done it a bit early on in this fiasco.
Edit: “We will not be granting a refund at this time. The date of the purchase exceeds 2 weeks (our refund policy maximum).”
No harm in trying again.
You might’ve gotten an automated denial due to exceeding the standard threshold for refund eligibility. Make another request until it gets human intervention.
They did this to me with Destiny 2 as well. Dragons Dogma II got refunded no questions asked though.
Think playtime plays a factor, though for live-service games I honestly feel like it shouldn’t.
I’m with you there. If for no other reason than the fact that they’re designed to keep you playing. It’s kind of like kicking the victim.
Same, tried twice today and I think I’m just being put in the automated pile :/