we appear to be the first to write up the outrage coherently too. much thanks to the illustrious @self

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    Well, I was contemplating Protonmail…

    I’m in the process of degoogling and dewindowing. I’ll be dammed if I’m going towards ANYthing even related to"artificial intelligence" if I can help it.

    Feckin bullshit.

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      I’m pretty happy with Tutanota all things considered. There are some tradeoffs back and forth between the two, but I think it’s neat they run on renewable energy. And they’re very focussed on being open source which I also appreciate.

      Maybe an option worth looking into. They’re also encrypted (though I wish either them or proton had an option not to be) and have a free tier)

      Hope you find what you’re looking for!

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              Not sure why that’s relevant. There are domains that have been in use by the same owner for 39 years now.
              That’s longer than anything I’ve ever owned.

            • radivojevic@discuss.online
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              I don’t know anyone who has “lost” a domain (besides incompetence). You can be pedantic if you like, but domain ownership allows you to transfer everything to wherever and no one in a realistic example can take it away from you.

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                you’ve never heard of a single example of anyone losing a domain due to legal maneuvering, trusting the wrong TLD (ie a bunch of lgbt folks losing their domains when the TLD’s administrating country decided not to give them service), or a plain ol registrar fuckup?

                you’re far too inexperienced to be opining on self-hosting email, then

              • flere-imsaho@awful.systems
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                sure. tell that to people who used the .af domains; or learn more about shenanigans with the various oceanian TLDs, or who owns the .io domain, and why.

                the fact is that you don’t own the domain name, and it’s always one missed card payment (or registrar changing hands and losing your card data) from being lost, and then your best chance is arbitrage.

                it’s one of these things that you have to understand when you start self-hosting anything.

                • froztbyte@awful.systems
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                  or registrar changing hands

                  or registrar “forgetting” renewal settings… conveniently soon after they introduced new at-checkout products

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      I’ll mention I went to Fastmail (mainly because they’re an Aus company as well as the privacy stuff), so far so good.

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            I ended up settling on Infomaniak’s kSuite after looking around. They’re a mid-sized registrar and hosting company.

            They’re partially employee owned (and I believe in the process of becoming fully owned by employees). I’ll grant their privacy policy is just standard EU/Swiss boilerplate, though (stuff like no sharing your data, etc., that you always find in EU paid services like this). GDPR compliance was all I was looking for.

            The web client looks nice and kDrive is affordably priced if you need a Google docs/photos/drive alternative.

            Edits: clarity and me refreshing my memory on their privacy policy

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              Was hesitating between Proton and Ksuite.

              I was already pouting toward them, but you finished to convince me to go to Infomaniak, thanks!

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                I’ve been using them for my domain and email for almost a year now and I have no complaints. I had to talk to customer support twice to fix a couple things that came up and they got back to me right away. Can’t say the same for the last service I used lol

                I think it’s fair to point out they’re not designed around encryption like proton is. It’s not a factor in my threat model because I treat email as non-private communication, but it’s something you should know if you’re wanting proton for that reason.

                kDrive is a heavily customized Nextcloud/OnlyOffice implementation with a pretty new and well-regarded file sync algorithm they implemented last year. I would recommend cryptomator to client side encrypt anything you want to protect. It’s at rest encrypted, but not end-to-end because there’s nothing client side.Here’s a list of WebDAV urls from the Cryptomator community to help you set it up. KDrive is on there.

                Anyway, hope it works out for you!

                • BrowseMan@sh.itjust.works
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                  It’s mostly for private/family matters so that seems perfect for my need.

                  Thanks a lot for taking the time to explain like you did, really appreciate it :)

        • alansuspect
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          Yeah I saw that, pretty shitty. I also didn’t even realise they had a US division, given how they tout themselves as an Australian company.

    • Evotech@lemmy.world
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      It’s not even in the consumer version. Also it’s a optional local LLM running in your browser for basic stuff

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        though to be honest, the fact that you think this is local-only and only affects business accounts perfectly demonstrates how fucking dangerous Proton’s marketing and design around this feature is

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    Eamonn Maguire, author of the Proton Scribe announcement post, responded to my tweet with this: https://x.com/EamonnMagu14645/status/1814062340863651965

    We built this as an opt-in alternative to the non-privacy centric options on the market.

    Our goal is always privacy by default, we want to make that possible in the GenAI world too given the number of businesses already using it, and the privacy risks other options pose.

    We built this as an opt-in alternative to the non-privacy centric options on the market. Our goal is always privacy by default, we want to make that possible in the GenAI world too given the number of businesses already using it, and the privacy risks other options pose.

    • Steve@awful.systems
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      not sure how legit that account is, actually. It’s not the one I @'ed - this one was created in Jan 2024 - either it’s his low-key alt or a bot

      perhaps his plausible deniability account.

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        do you get banned from twitter if you call him a fucking asshole?

        I’m working on a more detailed reply on mastodon but to be honest, I’m pretty sure he didn’t read the original post

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          it all stinks so much. He calls it “opt-in” but the official description of that opt-in is:

          If you try to use Proton Scribe, you will be prompted to chose between local and server-side. So, technically, it’s not active until you decide how, and if, you want to use it.

          as you can see here: https://mastodon.social/@protonprivacy/112807462045101580

          there is opt-in and then there is dangling an expired hotdog

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            holy fuck that’s worse than I thought

            so going back to not being able to recommend Proton to anyone again: there’s now a button (and associated “tutorial” advertising modals trying to get the user to click the button, don’t pretend there won’t be) that when clicked gives the user a confusing choice between an option that might not work and one that exfiltrates their data and claims it doesn’t (if they even get this choice on a computer that doesn’t support the local LLM), and if they interact with that it just opts them into the feature in a state that may or may not (but by default does) expose the plaintext of their messages to Proton’s servers

            and I’m supposed to recommend this horseshit to non-technical users? what’s that sound like, I wonder? “oh it’s a great privacy-oriented mail service you should pay for — but not for your business because you might fuck up and exfiltrate your data, and also there’s a chance they’ll enable the same feature for regular users at some unspecified time in the future so look out for that. oh and don’t get visionary either.” yeah fuck that

  • Steve@awful.systems
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    the usefulness of any feature should be measured in how deep you can bury its “opt-in” option in the settings pages without hurting its adoption

  • cordlesslamp@lemmy.today
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    Great, just as I’ve decided to switch some services to Proton (mail and VPN).

    Now I’ll have to reconsider this decision.

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      The fact that you never realized that you should’ve self hosted since all corporations will inevitably follow the money, and that politics will always be tied to money, therefore all corporations will make political decisions against your interests makes me lose hope in common sense.

      • self@awful.systems
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        it’s time for you to fuck off back to your self-hosted services that surely aren’t just a stack of constantly broken docker containers running on an old Dell in your closet

        but wait, what’s this?

        @[email protected]

        oh you poor fucking baby, you couldn’t figure out how to self-host lemmy! and it’s so easy compared with mail too! so much for common sense!

        • pishadoot@sh.itjust.works
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          back to your self-hosted services that surely aren’t just a stack of constantly broken docker containers running on an old Dell in your closet

          I feel personally attacked

          • self@awful.systems
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            the closet Dell hosting your services is a fine system (but do fix those broken docker containers, or see about going native). under no circumstances should it be your mail host, though.

            • Steve@awful.systems
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              I rescued an office spec HP desktop from a trash heap and upgraded it with second hand components from https://computerstoreberlin.de/?lang=eng. Its running Ubuntu server and I use it as a wordpress dev server and also my yt-dlp machine which dumps the files into a samba share. I’m very proud of it

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                yeah, you can get quite damn far with something like that. best other advice I can give you is to make sure your provisioning and backups are solid (because something will break sometime), and to keep an eye on power draw

                not everything needs to be 902834098234 cores and distributed systems shit

                • Steve@awful.systems
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                  the backups is good advice. I need to put in a second drive and work out how to make it keep a backup. I’m learning all that as I go.

                  As for power draw, I only turn it on when I need it and it’s not connected to a display - just ssh-ing into it, so hopefully not wasting too much juice.

          • KinglyWeevil@lemmy.dbzer0.com
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            Hey, it’s on a table in my office and it currently isn’t running shit because that hobby has been de-prioritized until the yard and shed have been dealt with!

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          *looks at collection of automation and infrastructure for personal and business services, built with going on 20y of knowledge* boy it sure is easy to diyolo some qemu vms myself and not have to pay aws! I’m going to tell everyone else they’re doing it wrong!!!

          (I mean, it legitimately is fairly easy to do a lot of this, but gotta grok the shit and not having the grok is ofc alllll up in aws’ product suite)

          • self@awful.systems
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            they go to re:invent or whatever the one is where Amazon replaces your brain with a cloud, and they’re pretty sure Amplify is self-hosting because the guy with the headset on stage might have screamed it at them

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      Same, tbh. I went on their subreddit expecting a shitstorm but the announcement sits at like 85% upvotes with mostly positive replies.

      What kind of bizarro world have I stumbled into?

      At least the top-level comments seem to be split.

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        between that thread’s activity pattern and how hard they tried to fudge the numbers on their own survey to make this feature look popular: boy there’s a lot of stank on this one

        but hey here’s some worrying shit straight from the Proton team:

        Our business audience was the most interested in a writing assistant, this is why we started gradually rolling it out starting with Business and Visionary plans. We will look into making it available to more users at a later date!

        so there’s something utterly fucking obvious for the “it’s only for business users” posters to consider; they’re doing the same frog boiling shit that all LLM fuckheads do.

        I’m tempted to crosspost David’s article and my mastodon thread to that community, since Proton hasn’t really replied otherwise, and they seem plenty active there answering softball questions and removing posts. I don’t look forward to the Kagi-level shitstorm in my inbox afterwards though

        • Steve@awful.systems
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          the thing about this is a “writing assistant” doesn’t have to be integrated into the email product. It could be a product in itself. If the “business audience(?) was the most interested in a writing assistant” you’ve got a fucken great standalone product opportunity on your hands. A Proton-certified LLM writing assistant that is magically better and more secure than anything else out there is not something you coyly slip into the email client and nudge everyone to use.

          It doesn’t matter what reasons they have for doing this. Their method of deployment says more than enough to me. They know it’s off-script and they know they want their fucken “audience” to do the marketing for them.

      • gencha@lemm.ee
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        Reddit content is paid/generated content. It is literally part of their commercial offering to customers that they can expertly deceive their users. It is an advertising platform and you use it to try and force a public image.

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    The good news is I barely use Protonmail (or email at all, for that matter).

    The bad news is I have a fucking Proton account. Fuck.

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    “Pro privacy” company that cucked to the state to get a climate activist arrested (against their privacy policy that they sneakily change after the fact) are actually a bunch of typical corporate grifters that sell out their userbase to promote shitty llm garbage? Nawwwwwww. Say it ain’t so! It’s like every week or month after I argue about these shitty fake privacy companies with idiots in c/privacy I recieve massive vindication. Maybe this is my sign to become a man of faith.

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      I’m also sick of hearing about Swiss privacy laws. Their intelligence service got busted covering for a US and German spy front operation in Switzerland. If it happened once, I promise it has happened before and since.

      Edit for those who can’t click: a front company in Switzerland sold fake encrypted communications services around the world for years, possibly decades, with the assistance of Swiss intelligence agencies.

        • gerikson@awful.systems
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          “Swiss privacy” for online services is a bit like “Swiss made” for expensive watches - a marketing term.

    • barsquid@lemmy.world
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      What’s your alternative to the fake privacy company? I’m assuming the correct thing would be: if your threat model does not include governments, self hosted email, or if it does include governments, probably don’t use email.

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        Self hosted email is its own can of worms. I wouldn’t recommend it to anyone outside of experienced IT people. You’ll end up blacklisted before you send your first email if you do anything wrong (and there’s a lot that can go wrong), and it doesn’t solve any security problems email has.

        Anything sent over email just isn’t private. That goes for Proton customers when they send or receive anything from a non-Proton address too. The one thing privacy email providers can actually do is keep your inbox from being scanned by LLMs and advertisers. That doesn’t prevent the inboxes and outboxes of your contacts from being scanned, though.

        If you use email, the best thing you can do is be mindful of what kinds of information you send through it. Use aliases via services like simple login or anonaddy when possible. Having a leaked email is a security vulnerability. Once bad actors have your email, they now have half of what they need to breach multiple accounts.

        • David Gerard@awful.systemsOPM
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          have been that sysadmin setting up a company email server. postfix is trivial to set up, absolutely the easiest experience. following that, though, was weeks of supplicant emails to MS to beg them please not to block us. My recommendation was never do this again, use a third-party outgoing email vendor, email is lost.

          • Avatar_of_Self@lemmy.world
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            MS will send your mail straight to spam if you do not set up your domain keys and DMARC in DNS correctly and do not have a reject or quarantine RUA or the email(s) in your RUA bounce.

            Sometimes you may get temporarily sent to spam if your IP is in a /28 of a known spammer IP.

            That’s about it.

            • David Gerard@awful.systemsOPM
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              plus the bit where you wait six weeks for a response to your request that they unblock you

              none of this process is fucking simple

              • Avatar_of_Self@lemmy.world
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                I’ve never had to ask MS to unblock me and it sure as hell doesn’t take 6 weeks or even 3 days for them to automatically see if everything is right again.

                I even set up a non traditional domain with a “non-generic” tld a couple of years ago and I think it was around 16 hours or so before my test emails were hitting outlook inboxes.

                Additionally, I think Google still wants SPF setup though it is pretty useless now. And if your RUA was set up right, as I recall, you get an automated email from MS telling you why your mail went to spam (or was rejected), which is the point of it to begin with.

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        Self hosting on a bulletproof vps that actually deletes their logs and has a proven track record like buyvm is my preferred solution. I used this guide. It’s not perfect, it doesn’t set up encryption, and is a bit dated, but it’s an okay starting point. I didn’t bother setting up rspamd. You can also technically avoid setting up dovecot if you don’t want to use IMAP/POP3, but really limits your selection of mail clients to basically mailx and friends. This setup will let you mail to major mail providers, but be wary of what TLD you buy, my .work TLD means I get autospammed. :(

        • froztbyte@awful.systems
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          that’s…extremely off the beaten path, and incredibly very not how most people use / experience email

          for the viewers at home: treat this as extremely niche through outright bad advice to follow if you ever want to try set up your own mail

          (e: there are more than a few parts of it that are also laughably insufficient for what it aims to do, but this isn’t the place and it’s saturday on top; free tech support comes on other days)

          • ssm@lemmy.sdf.org
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            smtpd.conf(5), pf.conf(5), and openssl(1) manpages and friends are your best resources for setting this up, I just provided that guide as examples as setting all this up can be daunting with just the manuals and no other context. The short guide provided in that blog is not going to teach you firewalling, filtering your maildir; and there’s definitely stuff missing, like restarting daemons after certs expire, and setting up your outbound dkimsign filter (was not available at the time of writing)

            • David Gerard@awful.systemsOPM
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              oh my fucking god

              you have defnitely never been the guy on the hook professionally for email working

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                I’ll eat as many downvotes as I’d like, though I don’t really know what I said that attracted so much ire.

                • self@awful.systems
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                  you’re the type of reply guy who rattles off man page names when you’re out of your depth, and you’re reply guying about administrating email to people who professionally administrate email

                  I don’t expect you to have caught onto that last bit, mainly because you never fucking shut up long enough to catch onto anything at all

                • flere-imsaho@awful.systems
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                  let me repeat something i wrote in another thread: bringing up the smtp daemon in basic configuration (and, by the way, my preferred one is exim) is trivial. managing working and usable mail service is not.

                  it’s a process! you need to reserve time for that! you need to understand basic networking, you need to intimately know how dns works. you need to know how to use swaks. you need to know your RFCs, and the subtle breakages of the protocol that you need to introduce in order to reduce the amount of spam you’re receiving. you need to understand why everything that SPF promises is a lie, but you’ll be using it anyway. you need to know how DKIM works, and what is the true meaning of DMARC. you will learn that google wants you to use experimental features in order to be able to deliver your fucking mail to them. you need to understand that the anti-spam blacklists are managed by fucking racketeers, and that you can’t avoid them. you need to understand the difference between sending mail and receiving it, and why a correctly configured MX record does absolutely nothing to improve the ability to deliver remote mail. you need to have time to deal with petty tyrants on a mission, and with oblivious bureaucracy of large providers, and learn to be happy if you can reach a human person on the other side at all.

                  and that’s just the SMTP part.

    • mountainriver@awful.systems
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      I must have missed the climate activist getting arrested because of protonmail. Any link or a name to search from?

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    I went to Proton for the explicit reason I didn’t want Google scanning all my docs. Glad I moved away from them now, hopefully Fastmail doesn’t do the same.

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        Doesn’t sound like it

        Your prompt — that is, the email you’re writing — is kept in plain text on their server

        Besides, I just don’t want AI in general, is that too much to ask? I wonder how long it will be until there are companies actively promoting their lack of AI.

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          it can run locally, but Proton discourages it in their marketing, it has very high system requirements, and it requires you use a chromium-based browser (which is a non-starter for a solid chunk of Proton’s userbase). otherwise, it uses the cloud version of the feature, which works exactly like the quote describes, though Proton tries to pretend otherwise; it’s actually incredibly out of the ordinary that they pushed this feature at all without publishing anything about its threat model.

          it’s unclear what happens if the feature’s enabled and set to local but you switch to a computer that can’t run the LLM. it’s also just fucked that there’s two identical versions of the same feature, but one of them exfiltrates your data.

          Besides, I just don’t want AI in general, is that too much to ask?

          you’re not alone. the other insulting part of this is that the vast majority of Proton’s userbase indicated they didn’t want this feature in responses to Proton’s 2024 survey, which was effectively constructed to make it impossible to say no to the LLM feature, since the feature portion of the survey was stack ranked. the blog post introducing Scribe even lies about the results of the survey — an LLM wasn’t even close to being the most requested feature.

          e: and for those curious who missed it in the article, the system requirements for the local version of the feature are here

        • BlueMonday1984@awful.systems
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          I wonder how long it will be until there are companies actively promoting their lack of AI.

          Its already happening, to some extent, but not mainly among the big corps. Grabbing some random examples I could find:

          I’m probably missing some examples, but I think my point’s made.

        • Evotech@lemmy.world
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          5 months ago

          https://proton.me/blog/proton-scribe-writing-assistant

          Much like other Proton services, Scribe goes to extra lengths for maximum privacy. Scribe is the first mass-market AI tool that can be run entirely locally on your device, ensuring no data ever leaves your device. You can find the device and browser system requirements here, which we will expand over time. If you prefer, you can also run Scribe on our secure, no-logs servers.

      • self@awful.systems
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        5 months ago

        read the fucking article before you multi-post your uninformed shit in this thread, thanks

  • Strayce@lemmy.sdf.org
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    5 months ago

    Oh for fucks sake. I don’t use their email but I don’t want to have to switch VPN service AGAIN.

  • geography082@lemm.ee
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    5 months ago

    Never rely on multi services products from a company. I know it’s more practical but you get the real benefits of having spread services.

    • self@awful.systems
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      5 months ago

      just a little violation of my trust for the company I pay for privacy and encryption services. as a treat.

    • David Gerard@awful.systemsOPM
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      5 months ago

      it was acausally enabled before you clicked on it, for your comfort and convenience, like the new ad tracker built into Firefox 128

    • self@awful.systems
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      5 months ago

      alternatively, if the only version of this that doesn’t break Proton’s e2e security model is the local-only version, maybe don’t ship the cloud hosted version of the feature under any circumstances

      I’d still hate the feature because the LLM model’s derived from plagiarized work and the labor of exploited workers from the global south, but this didn’t have to be a fucking privacy catastrophe