• LethargyTheGhost@lemmy.world
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    8 months ago

    Hey so I was actually able to get them to change my email last year. I sent them an email telling them I was losing my email, as in it was getting completely deleted. I then sent them an email showing gmail picture showing the email address in the login text box and it showing “couldn’t find this account”

    I wont lie, I did this by putting in a fake email, hitting enter, then replacing it with my real email. It was a huge fucking hassle, took a year, and required lying, but this is what got it done.

    • joelfromaus
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      8 months ago

      That’s how my requests started as well. Then they needed the email receipt and confirmation of the email address that it was sent to (which I have), then multiple types of confirmation that the old email couldn’t be reactivated/accessed, then in-game information like nickname (which I changed each wipe so I don’t know), then username (?) and confirmation from my bank of payment being sent. That’s where I’m stuck. That’s like 5 years ago and the two payment methods I possibly used at the time don’t have records for it (very long story).

      That’s the point where I gave up. The game isn’t worth spending any more of my time haggling with BSG support or sifting through paperwork and emails.