• ryannathans
      link
      fedilink
      English
      arrow-up
      3
      ·
      edit-2
      11 months ago

      The company disappeared though, they still let people refund?

      • Patches@sh.itjust.works
        link
        fedilink
        English
        arrow-up
        7
        ·
        11 months ago

        Valve doesn’t pay out until the end of the month typically the following month. So yes so long as they meet the policy of 2 hours, and under 2 weeks.

      • dracs@programming.dev
        link
        fedilink
        English
        arrow-up
        5
        ·
        11 months ago

        I saw someone say that Valve holds back a portion of the revenue to cover potential refunds. If that’s true, I wonder if that’s calculated dynamically as it sounds like this is a higher than normal refund rate.

      • Amanduh@kbin.social
        link
        fedilink
        arrow-up
        4
        ·
        11 months ago

        In addition to what the other people replying to you said this isn’t valves first rodeo and when a game is this much of a shitshow valve steps in and waives the normal refund policy (have to refund with < 2hrs and within 2 weeks of buying the game) valve has a reputation to uphold and honestly they do that really well imo