• psud
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    2 months ago

    I have a friend who’s a new PM (in scaled agile). He isn’t up on expectation management.

    We have a process where we request data from another agency which takes “from 7 seconds to 12 days”

    And of course he tells people that. And of course they hear “7 seconds”

    I have told him that if the SLA is 12 days, say “less than 12 days”