• psud
    link
    fedilink
    arrow-up
    1
    ·
    edit-2
    2 months ago

    I lost the only job I have ever left involuntarily on a helpdesk for a small system partly because of the tracking tools they used

    I was top in the team by tickets closed. The person they kept was top by time per call (spent the longest time on each call/worst at efficiently fixing callers’ issues)

    Tech tools are not a solution for incompetent management