Hey techsupport,
I was tasked with rebuilding the website of my place of work so that we can move away from a costly squarespace subscription. I’ve managed to build the site, upload to github and deploy via netlify, but I think I made a mistake while setting up the DNS.
The domain is still registered with squarespace (for the meantime) so I tried to point the domain to the netlify page. Netlify provided me with the IP for an A entry to add to my settings in Squarespace. I’m pretty sure the entry in itself is correct:
my-domain.com | A | [netlify-IP]
www.my-domain.com | A | [netlify-IP]
However, even after 24h, the website is not reachable under the domain name. Are there some other settings typically necessary to make it work?
I deleted the default Squarespace-DNS-entries, maybe I accidentally deleted an important setting?
Thank you for helping a noob out!
What records do you have in the dns? You can’t ping domain.com unless you have something like an @ record which creates a record for the domain itself. In your dns if you have a www record, try ping www.domain.com
can you specify which IP the @ record is supposed to point to?
You can google it… the root domain record is an A record that is the ip address you want to ping