Maybe “bad” is the wrong term. But every printer - Brother included - has its own little set of firmware to maintain and special connection protocols to support. The interface between OS and printers, generally speaking, sucks. Wifi connections are unreliable. Its very easy to get into contention with multiple devices. And that’s for a simple little household printer.
Talk to my IT staff about how much of a pain in the ass commercial printers are. More machines, each machine has to connect to multiple printers, and the software to handle these cases generally sucks. Brother’s are the least-bad, but they’re still annoying to configure and periodically unreliable to access.
I can add that we have two Bother multifunction laser machines at work (in addition to three of the venerable HL-2360’s) and the fucking things will lose scanner association with the PC’s in our office at the drop of a hat, all the time, for no identifiable reason. And there is no way to reassociate a printer with a computer short of uninstalling and reinstalling the driver package, after which point it’ll inevitably cack itself in a week or two anyway.
The things print just fine but getting them to scan is like pulling teeth. Everyone in our office but me is afraid of the scanners on top of the things now, they can never figure out how to make them work, and even when they do it right we invariably found that their computer has magically and silently lost connection with the scanner component – and only the scanner component. The software side of these things is garbage.
The software side of all printers is probably garbage, as you say. For instance, my Canon ImageClass at home scans just fine, but there’s no way to make it do double sided scanning through the sheet feeder by default, or from any preset or option the screen on the printer itself. You have to set up a custom preset via the driver tool on a PC, it can only remember two presets, and you can’t rename them. So you just have to know that “Custom 1” is double-sided-scan-from-sheet-feeder-and-make-it-into-a-pdf. You can set it up to do a different thing in “Custom 2,” and then just fuck you I guess if you ever need to do a third thing.
I’ve got a Brother laser printer myself last year, and I like the printer, but I’ll agree their software is bit of a hot mess. I used to have an old Canon multi-function laser printer that wasn’t locked to 1st party toner, and their software was much easier to install and use. But it finally broke down after >10 years of moderate use and the new models are reportedly DRMed, so Brother was the only decent option.
I have a Canon ImageClass MF733CDW at home that’s maybe six years old and it’ll print with off brand toner just fine. I’ve run nothing but generic/counterfeit toner cartridges in it since I ran out the ones it came with. It did bitch about it on its little screen the first time I installed one, but you can turn that nag off in the options and it never prompted me again.
At work we have one (1) Canon LBP632C that’s probably around a year old, our sole color printer in the building, and it too has no problem with generic toner cartridges. That one’s just a printer, not a multifunction machine.
The only gripe I have with the generic cartridges is that the toner level reporting is not very accurate, but I’ve never found it to be very accurate to begin with so I’m not sure I’m missing out on much.
I did like the quality and longevity of my (very) old Canon MF8350cdn from 2011 - it was a workhorse! But my new(ish) Brother MFCL2710DW has been great so far too. Only time will tell if it lasts as long as the old Canon though.
This appears to be for their business class and workgroup size printers, which makes a little more sense to have some manner of toner DRM in because they’re typically leased or at the very leased serviced under some kind of contract. Sticking a toner cart some bean counter ordered from Wish or whatever in there is probably a nonzero probability of a malfunction (even if it’s just the “colors being wrong”) that’ll result in a complaint from some PHB type who doesn’t know shit about shit, and is thus something the manufacturer would really rather you not do.
Obviously I’d still rather they just not DRM anything at all, but this never applied to their consumer models as far as I can tell.
I have a consumer grade Brother and it’s pretty good, but it has stuff I just can’t fix:
wireless G only - it has Ethernet, so it’s fixable
scan to PC doesn’t seem to work - I just use a USB drive, so it works
copies and scans use the built-in display, so if that breaks, I’ll probably be SOL
It’s about as good as a consumer printer gets. I paid $150 or so for it, and it has lasted 8-ish years so far without any issue (I only remember one jam, which took 5s to fix).
But I’d like it so much more if it had open firmware and open schematics. If it did, I could probably fix each of the above issues, as well as implement a ton of cool features. I’d start by making the web page a lot better, making scan to my Linux desktop work, and override the stupid low toner check.
Hard to run a cable to my laptop a lot of the time. Impossible to do it from a cell phone, and I do periodically like to print a PDF or other small file I’ve got on there. But I agree, wifi complicates things. It certainly shouldn’t be the default option.
Make printers interchangeable again.
A good decision at a technical level, but we all know why monopoly-pursuing private businesses don’t want to go in that direction.
Maybe “bad” is the wrong term. But every printer - Brother included - has its own little set of firmware to maintain and special connection protocols to support. The interface between OS and printers, generally speaking, sucks. Wifi connections are unreliable. Its very easy to get into contention with multiple devices. And that’s for a simple little household printer.
Talk to my IT staff about how much of a pain in the ass commercial printers are. More machines, each machine has to connect to multiple printers, and the software to handle these cases generally sucks. Brother’s are the least-bad, but they’re still annoying to configure and periodically unreliable to access.
I can add that we have two Bother multifunction laser machines at work (in addition to three of the venerable HL-2360’s) and the fucking things will lose scanner association with the PC’s in our office at the drop of a hat, all the time, for no identifiable reason. And there is no way to reassociate a printer with a computer short of uninstalling and reinstalling the driver package, after which point it’ll inevitably cack itself in a week or two anyway.
The things print just fine but getting them to scan is like pulling teeth. Everyone in our office but me is afraid of the scanners on top of the things now, they can never figure out how to make them work, and even when they do it right we invariably found that their computer has magically and silently lost connection with the scanner component – and only the scanner component. The software side of these things is garbage.
The software side of all printers is probably garbage, as you say. For instance, my Canon ImageClass at home scans just fine, but there’s no way to make it do double sided scanning through the sheet feeder by default, or from any preset or option the screen on the printer itself. You have to set up a custom preset via the driver tool on a PC, it can only remember two presets, and you can’t rename them. So you just have to know that “Custom 1” is double-sided-scan-from-sheet-feeder-and-make-it-into-a-pdf. You can set it up to do a different thing in “Custom 2,” and then just fuck you I guess if you ever need to do a third thing.
Etc., etc.
I’ve got a Brother laser printer myself last year, and I like the printer, but I’ll agree their software is bit of a hot mess. I used to have an old Canon multi-function laser printer that wasn’t locked to 1st party toner, and their software was much easier to install and use. But it finally broke down after >10 years of moderate use and the new models are reportedly DRMed, so Brother was the only decent option.
?
How new is new?
I have a Canon ImageClass MF733CDW at home that’s maybe six years old and it’ll print with off brand toner just fine. I’ve run nothing but generic/counterfeit toner cartridges in it since I ran out the ones it came with. It did bitch about it on its little screen the first time I installed one, but you can turn that nag off in the options and it never prompted me again.
At work we have one (1) Canon LBP632C that’s probably around a year old, our sole color printer in the building, and it too has no problem with generic toner cartridges. That one’s just a printer, not a multifunction machine.
The only gripe I have with the generic cartridges is that the toner level reporting is not very accurate, but I’ve never found it to be very accurate to begin with so I’m not sure I’m missing out on much.
I think they do (or at least did) put some form of DRM on their toner cartridges, but it is fairly easy to bypass as you mentioned. There was an article about the fact they had to instruct customers how to bypass it due to COVID related chip shortages a while back. https://www.techspot.com/news/92915-canon-printer-owners-get-official-guidance-bypass-printer.html
I did like the quality and longevity of my (very) old Canon MF8350cdn from 2011 - it was a workhorse! But my new(ish) Brother MFCL2710DW has been great so far too. Only time will tell if it lasts as long as the old Canon though.
This appears to be for their business class and workgroup size printers, which makes a little more sense to have some manner of toner DRM in because they’re typically leased or at the very leased serviced under some kind of contract. Sticking a toner cart some bean counter ordered from Wish or whatever in there is probably a nonzero probability of a malfunction (even if it’s just the “colors being wrong”) that’ll result in a complaint from some PHB type who doesn’t know shit about shit, and is thus something the manufacturer would really rather you not do.
Obviously I’d still rather they just not DRM anything at all, but this never applied to their consumer models as far as I can tell.
I have a consumer grade Brother and it’s pretty good, but it has stuff I just can’t fix:
It’s about as good as a consumer printer gets. I paid $150 or so for it, and it has lasted 8-ish years so far without any issue (I only remember one jam, which took 5s to fix).
But I’d like it so much more if it had open firmware and open schematics. If it did, I could probably fix each of the above issues, as well as implement a ton of cool features. I’d start by making the web page a lot better, making scan to my Linux desktop work, and override the stupid low toner check.
So I’m satisfied, but things could be better.
The industry has made us accept a lot of sub-par configurations, and we need to stop this.
no more wifi. If you like it, put a cable on it. ACLs get simpler and spooky radio issues become a distant, comical memory.
Whether it’s PDF or something better, find the body pushing for a common format and give them eyeballs and money. Make printers interchangeable again.
Hard to run a cable to my laptop a lot of the time. Impossible to do it from a cell phone, and I do periodically like to print a PDF or other small file I’ve got on there. But I agree, wifi complicates things. It certainly shouldn’t be the default option.
A good decision at a technical level, but we all know why monopoly-pursuing private businesses don’t want to go in that direction.
We got one over a year ago and it’s been nothing but a dumb appliance for us - it just works.
This is the goal. Printing is a solved problem, so we should avoid anything overcomplicating it for profit reasons.