The biggest swiss online seller makes charts for warranty claims. Basically: how many warranty claims does each brand have? This chart only shows the most popular brands of coffee machines sold on the site, but I still find it interesting.

  • TalesFromTheKitchen@lemmy.world
    18·
    11 months ago

    I have a DeLonghi Magnifica since 2014, it might not be the best machine but the availability of cheap replacement parts is great. I’ve replaced a heater element, filter and a water tank so far. Opening up the machine is easy and all electrical connection are spade connectors.

  • Rick@thesimplecorner.orgEnglish
    15·
    11 months ago

    For those of us on budgets, fwiw I’ve owned two breville’s BES870XLs and have zero issues and pull 2 or 3 shots daily. Owned the first one (and still my daily) since 2016.

    • darkevilmac@kbin.social
      8·
      11 months ago

      From my understanding Breville and Sage are the same products just under a different name so that makes sense.

      I used to work at Best Buy and I’d say considering the volume of Breville Barista units sold compared to other espresso machines they had a remarkably low return rate. I’d see lower volume products returned more often for other appliance categories.

      • ominouslemon@lemmy.worldOP
        2·
        11 months ago

        Yeah what strikes me the most about this is the fact that Sage and ECM have the same reliability (within the first 2 years, anyway). ECM is usually considered high-end, reliable stuff, while Sage/Breville is considered to be unreliable.

        Too bad about Ascaso, but the data confirms what Ascaso owners have been saying online, I guess.

        Also Lelit, WTF

    • rDrDr@lemmy.world
      4·
      11 months ago

      Same. Have had it since ~2016. Use it almost every day. I want an upgrade but it works just as well as it did on day one.

  • Gnubyte@lemdit.comEnglish
    13·
    11 months ago

    …smeg? Really? Huh.

    I talked to a kitchen outlet staff member and asked about the Smeg brand, because I liked it’s style but thought it expensive. She said that they tend not to be good at all and I should avoid the brand. That there was both cheaper and more reliable alternatives or pricier higher end goods.

    Just surprised to see it making any list.

  • Crackhappy@lemmy.worldEnglish
    145·
    11 months ago

    I’ve had a glass/stainless steel french press for 20 years with never an issue. Why isn’t that in the list eh?

  • beeb@lemm.ee
    7·
    11 months ago

    Hey! Cool to see Galaxus cited on lemmy. We don’t have Amazon in Switzerland but Galaxus/Digitec is pretty convenient too.

  • agent_flounder@lemmy.one
    6·
    11 months ago

    Would be interested to see how that looks for 5 and 10 years. From my extraordinarily huge sample size of 1, Gaggia is awesome. Also parts are easy to find and mine was super easy to work on.

    Now have Lelit. It’s made it past 24 months no issues yay!

  • Cynicide
    6·
    11 months ago

    I wonder how much of Gaggia’s position is supported by the Classic Pro. Super simple, easy to fix.

    • 𝕸𝖔𝖘𝖘@infosec.pubEnglish
      1·
      11 months ago

      Hahaha! That was my exact reaction. I’ve had a Mr. Coffee Espresso machine for the better part of 10 years with 0 issues. The BBE, however, failed within 5 months. Both purchased brand new.

    • telllos@lemmy.world
      5·
      11 months ago

      I have a nespresso coffee machine (I know booo) from DeLonghi. But I really want to move to something else. Because I don’t like the capsules model. On the other hand I don’t want to dispose of a perfectly working machine. It’s been running without any issue for 11+ years… why can’t it just die.

      • Stupidmanager@lemmy.worldEnglish
        1·
        11 months ago

        Can you really hate a product that still keeps working?? I also hate the capsules, but I’ve made it a point to use the free recycle feature because i like the convenience. Sometimes at 9pm I want an after dinner espresso without all the fuss.

        Mine is going on 4 years now, and in this day and age I’m more excited that I’m not contributing to e-waste.

    • ominouslemon@lemmy.worldOP
      2·
      11 months ago

      IDK, maybe they are so simple that they don’t break. Or they are so inexpensive that people don’t even file warranty cases when they do

    • Daqu@feddit.de
      2·
      11 months ago

      It’s plastic but in my opinion the Dedica is a pleasure to work on. But my Silvia makes better espresso.

    • Poutinetown@lemmy.ca
      2·
      11 months ago

      I have a 100$ de Longhi plastic espresso. After modding the portafilter to not be pressurized, the quality of the espresso has been decent, but not very consistent (and I still can’t get the milk frothing correctly, but that might just be me).

      However I can say it is indeed reliable as I’ve had it for 2+ years without issues.

    • rDrDr@lemmy.world
      3·
      11 months ago

      Not at all true. The gaskets are a pain. The screws are loose. It’s just not worth fixing.

  • slander@lemm.ee
    4·
    11 months ago

    I expected to see Technivorm but this is specifically espresso machines.

        • general_kitten@sopuli.xyz
          2·
          11 months ago

          i went to look at my local retailers data on filter machines and most moccamasters had a quite good but not perfect rate often around 1-3%, things to keep in mind are that its a local store so there isnt large amount of data so seeing rates of 0% or 10%+ were common but more interesting was the reviews that ultimately indicated that you basically want to get either a moccamaster or WMF, though many of the brands in that list are not sold here so cant comment on them

        • HidingCat@kbin.social
          21·
          11 months ago

          Guess the simpler mechanics of filter coffee machines do make them a lot more reliable. Wish i could’ve seen some Japanese brands too, Zorujishi makes a small one that I’m interested in…

          • stuner@lemmy.world
            1·
            11 months ago

            Yes, but some of the warranty rates for espressso makers seem unacceptably high. Especially premium products (with premium prices) should not have warranty rates above 5%. 16% is just insane.