i tried to update my credit card so they won’t send me daily fucking emails that i “owe” them $30 (because a gym membership definitely needs to be a cOnTraCt, sure, sure), but the website didn’t work, so I tried calling their “automated” system, whereupon after entering my info to the robot, it gave up and connected me to a guy who i had to speak do and do it all over again.
then they made the poor guy literally ask at the end ‘are you satisfied with my service today’
I had to deal with that shit when my Dad was alive and I needed to cancel his membership for him. He was 62 and could barely walk on his own. They forced me to bring him there, in person, in order to cancel a gym membership he had had from years ago that he couldn’t even physically make use of. Absolute fucking bullshit.