Being pleasant and helpful to customers at work. What I do is by no means important, but I take pride in doing it well (or at least trying to). Too many people in customer service are bored, apathetic, or act like you’re bothering them by asking them to do their jobs. I like to make people smile.
As someone who has worked in the customer service industry… I will not allow you to belittle yourself.
What I do by no means [is] important,
If I were standing next to you right now, I would playfully but with meaning, open up your cranium, lean down, sternly point, and talk to your brain with the following. “You stop being mean to @[email protected] or you’re going to have to deal with me.”
I 1000% disagree with the selected statement above. You and your work are very important to the people that come in. If it weren’t for the work that you do, I can guarantee you that there would be more people feeling lonely, discontent, or frustration. Being pleasant is a sought after characteristic, I would argue in all work industries. (Think about it. How well would a company perform or last, if it wasn’t for those who work there, being pleasant to be around?) Being helpful: I’m goodness. People LOVE to be out shopping and find an employee that actually wants to help you out. It’s a high ranking frustration for customers in any industry. Nobody (in my experience,) wants to always have to find things or do things for themselves at a business. So if you genuinely like making people smile or providing a good shopping experience, you’re a badass in my book.
As someone else who works in customer service, thank you! I take pride in trying to make sure the customer is always properly helped, and done so in a kind and just manner.
I get that some people are jaded because of past experiences (and I really am not trying to understate that here), but treating the customer like shit because of it only perpetuates the cycle. The customer treats the support person badly, which causes said rep to treat more customers badly, etc. If no one takes charge to stop it, then the customer service industry will always be doomed to suffer - on both sides.
I’m just glad that my current job does let me actually help our customers workout having to worry about KPIs and other metrics (we have one metric, which is to reach 0.5% of something on all of our tickets - it’s pretty forgiving). I left my last place because it was always about the numbers, and had no human element accounted for your performance.
Being pleasant and helpful to customers at work. What I do is by no means important, but I take pride in doing it well (or at least trying to). Too many people in customer service are bored, apathetic, or act like you’re bothering them by asking them to do their jobs. I like to make people smile.
As someone who has worked in the customer service industry… I will not allow you to belittle yourself.
If I were standing next to you right now, I would playfully but with meaning, open up your cranium, lean down, sternly point, and talk to your brain with the following. “You stop being mean to @[email protected] or you’re going to have to deal with me.”
I 1000% disagree with the selected statement above. You and your work are very important to the people that come in. If it weren’t for the work that you do, I can guarantee you that there would be more people feeling lonely, discontent, or frustration. Being pleasant is a sought after characteristic, I would argue in all work industries. (Think about it. How well would a company perform or last, if it wasn’t for those who work there, being pleasant to be around?) Being helpful: I’m goodness. People LOVE to be out shopping and find an employee that actually wants to help you out. It’s a high ranking frustration for customers in any industry. Nobody (in my experience,) wants to always have to find things or do things for themselves at a business. So if you genuinely like making people smile or providing a good shopping experience, you’re a badass in my book.
Wow. Thank you.
You’re worth it! And don’t let anyone tell you otherwise!
As someone else who works in customer service, thank you! I take pride in trying to make sure the customer is always properly helped, and done so in a kind and just manner.
I get that some people are jaded because of past experiences (and I really am not trying to understate that here), but treating the customer like shit because of it only perpetuates the cycle. The customer treats the support person badly, which causes said rep to treat more customers badly, etc. If no one takes charge to stop it, then the customer service industry will always be doomed to suffer - on both sides.
I’m just glad that my current job does let me actually help our customers workout having to worry about KPIs and other metrics (we have one metric, which is to reach 0.5% of something on all of our tickets - it’s pretty forgiving). I left my last place because it was always about the numbers, and had no human element accounted for your performance.