Then just impliment some automatic message before anyone in support is contacted. Something like “If you installed mods in your game, the first step is to uninstall them. If it still works, reinstall the game. If it’s still not working after that, THEN we’ll help”
Maybe worded a little more professionally, but just an automatic trouble-shooting message that’s gonna be every support person’s first response anyway
Then just impliment some automatic message before anyone in support is contacted. Something like “If you installed mods in your game, the first step is to uninstall them. If it still works, reinstall the game. If it’s still not working after that, THEN we’ll help”
Maybe worded a little more professionally, but just an automatic trouble-shooting message that’s gonna be every support person’s first response anyway
The Sims 4 have a support message like that. I have no idea how much it helps but God knows it is desperately needed.