I have an issue with Xbox Remote Play on my Series S. Every time I try to connect to my console outside my home network, I get a connection error where my console is found, but my mobile device can’t connect to it. I tried everything. I used several guides and opened all necessary ports in my router. While my Xbox gives me a go to use Remote Play, I still get the error. I even tried using a wired connection instead and also turned off private relay, but it still doesn’t work. Connecting inside my home network works absolutely fine. Also, a weird thing is that the remote control feature over mobile data works.
Does anyone know a solution for that or am I screwed?
I suck at networking, so take my help with a grain of salt, but some questions come to mind:
- What specific error message are you getting?
- What NAT type is your Xbox using?
- What ports did you open specifically and what type of ports were they?
- What brand of router do you use?
These are good starting questions to help troubleshoot. Once you answer these we may be able to help some.
- We found your console but can’t connect (No error code or something, just this)
- Open
- The ones recommended by Microsoft themselves https://support.xbox.com/en-GB/help/hardware-network/connect-network/network-ports-used-xbox-live
- Telekom Speedport Smart 4 with 5G modem
As I said, my Xbox gives condition green for remote play after the test.
I’m guessing that it’s because you are using a 5G Modem as your Internet. You are behind a CG-NAT which can cause all kinds of funky things with streaming outside of your own WiFi.
It’s a hybrid router.
I’m going to have to agree with @[email protected] unfortunately. You’re best bet for next step is probably to contact Xbox support and see if there is anything they can do.
Your probably still on a CG-NAT, which means it’s not gonna work well.
What type of mobile device are you using to try and play?
I tried it on a iPhone, a iPad and a Windows Laptop.
Without seeing anything myself, it sounds like you’ve done everything correctly on your Xbox and home network’s end. Have you tried using a different device for remote play?
I tried it on a iPhone, a iPad and a Windows Laptop.
What network were they connected to when you tried those devices? Also, I’m assuming it didn’t work on those ones, right?
