Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work
  • 👁️👄👁️@lemm.eeEnglish
    201·
    1 year ago

    You still need to employ some humans as a backup when the AI catastrophically fucks up, but for the most part it makes sense. Not all jobs need to continue to exist.

    • locuester@lemmy.zipEnglish
      10·
      1 year ago

      Exactly. As the article ends:

      Not every customer service employee should worry about being replaced, but those who simply copy and paste responses are no longer safe, according to Shah.

      “That job is gone,” he said. “100 per cent.”