Hiya, just finished proofreading my second article, and here it is!

This one, as the title indicates, is about where problems of lack of investment and feedback start, and how to be proactive and use the tools available to you to set proper, well-communicated expectations so that you ensure table quality and maintain it throughout, while nipping these problems in the bud before they even arise.

I hope it’s of some use to any of you. As always, I’m open for discussion and questions on the content.