A service is not goods. The cake analogy is bullshit and you know it. Subscribers are owed 24 hours of service, the time it was down. They are providing 120 hours. It’s more than reasonable and arguing you deserve more is entitled childish behavior.
And 5 days tacked on to my annual subscription for not having access to my games that I’ve paid for and paid a subscription for is bullshit.
Subscribers should be offered a refund. If Sony choose to only package in monthly increments, that’s on them. Their service obligation was not honoured.
If you think it’s reasonable, that’s great for you. If I think it’s not, I can express that too and demand more. My stance is more likely to lead to better future performance for all gamers. Yours is likely to lead to perverse incentive of further shoddy service as errors effectively cost them nothing.
My stance is also a legal minimum requirement for many countries, I’d imagine.
A service is not goods. The cake analogy is bullshit and you know it. Subscribers are owed 24 hours of service, the time it was down. They are providing 120 hours. It’s more than reasonable and arguing you deserve more is entitled childish behavior.
And 5 days tacked on to my annual subscription for not having access to my games that I’ve paid for and paid a subscription for is bullshit.
Subscribers should be offered a refund. If Sony choose to only package in monthly increments, that’s on them. Their service obligation was not honoured.
If you think it’s reasonable, that’s great for you. If I think it’s not, I can express that too and demand more. My stance is more likely to lead to better future performance for all gamers. Yours is likely to lead to perverse incentive of further shoddy service as errors effectively cost them nothing.
My stance is also a legal minimum requirement for many countries, I’d imagine.