One of my managers told me that I need to use words like “will” instead of “should” when talking discovery with clients. I told him only Siths deal in absolutes, which he didn’t like as much as I did.

I’m not a yes man, and I’m not going to lie about something I can’t guarantee. If something goes wrong, I’m the one that looks like a lying failure and gets to fix it. My clients are internal business users, not actual external customers. Words have meanings, and it’s important to use the correct ones when communicating important information.