This is an automated archive made by the Lemmit Bot.
The original was posted on /r/ayaneo by /u/DevenDmer on 2024-08-22 15:37:50+00:00.
February 10th: I ordered a FLIP DS-8840U+32G+2T and two carry-cases at a cost of $1333.20 USD.
July 25th: I received a tracking number from DHL with a delivery date of August 1st.
August 1st: the delivery date changed to Aug 2nd.
August 3rd: the delivery date was removed from the tracker and the location of the package was listed in a town about 1 and a 1/2 hours away from my home as it had since July 26th. I contacted DHL and they told me that they would look for the package.
August 5th, I contacted Ayaneo support via E-mail to notify them of the issue. I was in communication with DHL daily until . . .
August 15th: when they told me that they are considering it officially lost. I notified Ayaneo support and requested a replacement order be sent to me. Ayaneo support told me they would check with their shipping partner to confirm the package was lost.
August 19th, Ayaneo support e-mailed me to say that they had confirmed with DHL that the package was lost; and that DHL was offering $100 compensation. I called DHL and they told me that they would only offer $100 because Ayaneo had declared the value of the package at $100. I sent Ayaneo the following E-mail:
“Are you telling me that I can have $100 USD or nothing? You say that this is also a significant loss for you. Does that mean you are going to send me a replacement for the items I paid for at a loss to you? I spoke with DHL just now. They told me that the reason they only offer the $100 USD compensation is because that was the value that was declared on the package.
I have patiently waited months for this device. I don’t want to sound like a jerk but here are the 2 possible offers I will be satisfied with in the order of preference:
1: A replacement for the order that I paid for from the next produced batch of devices.
or
2: A full refund of the price I paid for the order.
I have been very satisfied with the previous device I purchased from Ayaneo (Next Pro); and that is why I have, up to this point, been so patient in regards to the delivery delay for the order, and now the loss of the package by DHL. I truly hope that Ayaneo will make this right.”
August 20th: Ayaneo support emailed me stating that the $100 was the most they could offer me; and wanted me to confirm if I would accept the $100 compensation again. And if I did not accept it, they would escalate it. To which I replied, “No. I do not accept your offer of $100 USD. Either send me what I ordered or refund the full amount that I paid.”
August 22nd: Ayaneo support E-mailed me, stating again that the $100 compensation was all they could offer and asked for my Paypal account information so they could send me the $100.
I have not responded to them yet; but I HAVE contacted my credit card company and started the process of charging back the purchase price. And I still have all the E-mails from my correspondences with Ayeneo support. Ayaneo has until my credit card company finishes the charge back process to make this right.