Phones are supported well beyond their average ownership lifetime. In stark contrast, automakers are struggling to work out how long their “smartphones on wheels” can be kept on the road.
The mandatory warranty for any product in the EU is 2 years
I don’t know a lot about EU policies. In Australia, products must last for as long as a reasonable consumer would expect them to last (for example, 10 years for a large appliance like a fridge), including advertised features or features a sales rep told you about, regardless of the warranty period. A company removing features only three years after purchase would absolutely qualify for a refund or replacement.
I think Australia’s policies are stricter than the EU though. As far as I know, Australia is the only country where you can return games on Steam if there’s a major bug, even if you’ve had it for months and have hundreds of hours of game time. They got sued by the government and fined AU$3 million because they tried their “no refunds after 2 hours of game play” approach in Australia, which is illegal there (you can’t have conditions like that on refunds if the refund is for a major issue). https://www.pcgamer.com/valve-posts-a-notice-about-australian-consumer-rights-on-steam/
products must last for as long as a reasonable consumer would expect them to last (for example, 10 years for a large appliance like a fridge),
I never heard about anything like this in the EU. If my fridge or washing machine breaks after 2 years and 1 week I have no legal claim towards the manufacturer.
Actually most big electronic retailers try to sell you additional warranty with the product you buy. So you pay extra to extend warranty to 5 years.
I don’t know a lot about EU policies. In Australia, products must last for as long as a reasonable consumer would expect them to last (for example, 10 years for a large appliance like a fridge), including advertised features or features a sales rep told you about, regardless of the warranty period. A company removing features only three years after purchase would absolutely qualify for a refund or replacement.
I think Australia’s policies are stricter than the EU though. As far as I know, Australia is the only country where you can return games on Steam if there’s a major bug, even if you’ve had it for months and have hundreds of hours of game time. They got sued by the government and fined AU$3 million because they tried their “no refunds after 2 hours of game play” approach in Australia, which is illegal there (you can’t have conditions like that on refunds if the refund is for a major issue). https://www.pcgamer.com/valve-posts-a-notice-about-australian-consumer-rights-on-steam/
I never heard about anything like this in the EU. If my fridge or washing machine breaks after 2 years and 1 week I have no legal claim towards the manufacturer.
Actually most big electronic retailers try to sell you additional warranty with the product you buy. So you pay extra to extend warranty to 5 years.
I like the Australian aproach better, though.