Summary
- Consumer electronics manufacturers like Apple and Samsung are creating fake repair programs to avoid passing right to repair legislation.
- Criticism of Apple’s repair program for being a PR stunt and requiring access to customer data.
- Highlighting Samsung’s self-repair program that sells parts as assemblies, making repair difficult and costly.
- Frustration expressed at the requirement to interrogate customers and collect personal data under these repair programs.
- Emphasis on the importance of consumer privacy and transparency in the repair process, mentioning the Magnuson-Moss Warranty Act.
- Criticism of companies trying to avoid warranties based on unrelated issues and collecting customer data for advertising purposes.
- Strong advice against supporting CTIA and attending their events, as they lobby against the rights of repair shop owners and consumers.
- Promotion of their nonprofit repair preservation group, Repair We, which provides detailed repair guides for free.
- Emphasizing the importance of advocating for the best interests of repair shop owners and consumers, contrasting their approach with that of CTIA prioritizing financial gain over the repair industry.
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The Magnuson–Moss Warranty Act is a United States federal law. Enacted in 1975, the federal statute governs warranties on consumer products. The law does not require any product to have a warranty, but if it does have a warranty, the warranty must comply with this law. The law was created to fix problems as a result of manufacturers using disclaimers on warranties in an unfair or misleading manner.